Stream FAQ

Here you will find some helpful information and frequently asked questions about our streaming options.

  • Where can I find the stream?

    The streams can be reached via our homepage at www.staatstheater-hannover.de on the respective days of broadcasting. From there you can easily find the site featuring the stream. You can also use the direct link to your stream on the ticket that you will receive via e-mail after purchase in our webshop.

  • Where can I buy tickets for the stream?

    You can browse all appointments in our calendar. Through one simple click on the ticket (Karten) button you will reach our webshop, where you can purchase a ticket. The eight-digit stream code on your ticket will grant you one-time access to your selected stream.

     

  • Can multiple people watch the stream with only one entry ticket?

    The purchase of one stream code allows you the possibility to play the live stream on one digital device, regardless of how many people are gathered around this device. We are happy if you can enjoy a joint theatre evening with other members of your household!

  • When and where can I enter the stream code?

    As a rule, our streams go online 30 minutes before the beginning of the performance. From this moment on, you have plenty of time to enter your stream code.

    On your ticket, you will find both the eight-digit stream code and the link to the live stream.

    On the start photo on the stream page, you will find a button saying "Video ansehen / Stream Code". One click on this button will open a new window where you can enter your one-time stream code.

     

     

  • Can I also spontaneously purchase a ticket?

    It is possible to buy stream tickets on the evening itself. However, we highly recommend that you plan approximately 10 minutes for the booking and registration process.

    Enter our calendar and click on Karten (ticket) at the event you wish to attend. This will lead you to our webshop where you can purchase a stream code.

  • What technical prerequisites are there to access the streams?

    In order to watch a stream you require a stable internet connection and a browser compatible digital device such as a laptop, tablet or smartphone.

    Our HTML5 player is optimised for the most common browsers, such as Chrome, Firefox or Safari, or the system browser of your smartphone or tablet. Please make sure to use the most recent update of your browser. Aside from the automated adaptation of the video quality according to the measured bandwidth, you also have the option to select the quality manually via the player control (depending on the format of your browser the icon could be a gear wheel or three dots). We recommend this in cases where the connection can fluctuate, which can cause dips in the quality. In this case, a lower quality setting is recommended, as the connection will most likely be more consistent.

    In addition we recommend you keep an eye on your e-mail inbox. In case you close your browser or switch devices after entering your stream code, you will receive a returnee-link per e-mail. Please refer to our notes for returnees.

  • Will the stream also play on a smartphone or TV-device?

    Yes, the stream can be played on any internet-enabled device.

    In case you close your browser or switch devices after entering your stream code, please refer to our notes for returnees.

    The broadcast takes place as an Adaptive HTTP Live Streaming (HLS) in a HTML5 Player. This means that the video quality generally adapts to the available bandwidth. The broadcast begins in the lowest quality for the smallest bandwidth. If the internet connection allows for a higher data transmission, the video will automatically adapt to the best-possible quality. The HTML5 Player can be played in almost all browser versions, software and devices.

  • Does the performance begin on time? Can I join the stream at a later point?

    If we broadcast the stream live, it means that our performers act live on stage and you are tuning into an authentically live theatre experience. The stream begins punctually at the announced time.

    You can log on at a later time, however you will have missed the beginning of the stream. You cannot fast forward or rewind the video.

  • Is it possible to access the video afterwards?

    As a rule, our streams are not subsequently accessible. In some cases, we upload a recording for a limited time into our Mediathek, our media library. There you can also discover various video-on-demand-offers.

  • My stream code is not working.

    Did you enter the eight-digit code from your ticket correctly? Please double-check your spelling. The code is only meant for single use and becomes invalid afterwards. In case you close your browser or switch devices after entering your stream code, please refer to our notes for returnees.

  • I am experiencing difficulties with starting the stream.

    Make sure that you have installed the latest version of your browser. We recommend using current browsers such as Mozilla Firefox, Google Chrome or Safari.

    Delete the cache of your browser.

    Reload the page: If you are using a Windows-computer, press the keys CTRL+F5; if you are using a Mac PC, press the keys CMD (Apple) Shift + R.

    In case you close your browser or switch devices after entering your stream code, please refer to our notes for returnees.

  • I would like to restart the stream or continue watching on a different device.

    For security reasons, the stream code from your ticket can only be used once. Afterwards the code is no longer valid.

    Did you shut down your browser or would you like to return to the stream after switching devices? You can request a return-link at any given point through the return-button "erneut anmelden" on the page of the streaming site. This return-link will be sent automatically to your submitted e-mail address.

    Did you not receive an e-mail? Please check your spam folder.

    Please take note: In case you are not using a ticket that you purchased yourself or if purchased multiple tickets for various people, the return link will still only be sent to the registered ticket purchaser.

     

  • I can see the stream but there is no sound.

    Please check whether the sound is activated on your device and whether any potential loudspeakers are properly connected and switched on. The volume of our stream can be adjusted in the bottom left corner via the audio-symbol – please double-check here too whether the volume is activated and turned up. Check your browser to make sure that the tab you are on has not been muted.

  • The stream is breaking up or pausing

    Please check your internet connection. Reload the browser page. Make sure that you have installed the most recent version of your browser. Shut down all other programmes and tabs that you are not currently using. Pay attention that there are no other video streams or data transmissions (e.g. updates) running at the same time (possibly in the background).

    In case you close your browser or switch devices after entering your stream code, please refer to our notes for returnees.

    The broadcast takes place as an Adaptive HTTP Live Streaming (HLS) in a HTML5 Player. This means that the video quality generally adapts to the available bandwidth. The broadcast begins in the lowest quality for the smallest bandwidth. If the internet connection allows for a higher data transmission, the video will automatically adapt to the best possible quality.

    You also have the option to select the quality manually via the player control (depending on the format of your browser the icon could be a gear wheel or three dots). We recommend this in cases where the connection can fluctuate, which can cause dips in the quality. In this case a lower quality setting would be recommended, as the connection will most likely be more consistent.

    In principle, we guarantee trouble-free delivery of the video. Still, we cannot guarantee that the service won’t fluctuate in your area.

  • How can I join the stream-chat?

    In many of our streams, you can join a chat and exchange your impressions with other viewers. Our dramaturgs will contribute some exciting looks behind the scenes to the chat. We are looking forward to communicating with you!

    After successful verification of your stream code, you will be automatically approved to join the stream-chat. By clicking on the button Kommentieren, you will open a window in which you can enter your comment. Clicking the button absenden will publish your comment, making it visible to all other viewers. Your initials will be added to your comment.

    Please do not post any personal information in the stream-chat and take note of our netiquette. Should you have any technical questions about the stream, please contact us via e-mail: digitale.buehne@stream-staatstheater-hannover.de

     

     

  • Is there a subtitle option?

    During our opera performances, you have the option of activating German and, in some cases, English subtitles. In order to select subtitles, please click on the text symbol on the right side of the lower video bar and select the required language. You can adjust the size of the subtitles via the menu item subtitle settings. During our live streams, subtitles are displayed automatically in the video stream.

     

  • I need more help!

    Ahead of the start of the stream and during the first 30 minutes of the performance, you can call our box office at +49 511 9999 1111. If you have further questions during the stream, please contact us via e-mail at digitale.buehne@stream-staatstheater-hannover.de and we will help you at short notice.

    Please include your stream code and your submitted e-mail address in your support inquiries.